Quick answers about booking, hiring, enrolling your car, and everything in between. Can't find what you need? We're one WhatsApp message away.
General
How quickly will you respond to my message?
We respond to all WhatsApp messages within 30 minutes during office hours, and within 2 hours for email enquiries. For urgent bookings, please call us directly on +254 708 925 398.
Do you serve locations outside Nairobi?
Yes. We serve Nairobi and cover upcountry trips across Kenya including Mombasa, Kisumu, Nakuru, Eldoret, and more. A per-kilometre surcharge applies for destinations beyond 50 km from Nairobi.
Do you offer corporate accounts for businesses?
Yes — companies with regular hire needs can set up a corporate account with monthly invoicing, priority service, and dedicated support. Contact us to discuss your requirements.
Booking & Hiring
Can I book a car for the same day?
Yes, same-day bookings are available subject to fleet availability. Please call or WhatsApp us directly for the fastest response on same-day requests.
What documents do I need to hire a car?
You'll need a valid national ID or passport and a valid driving licence. For corporate bookings, an official company introduction letter may also be requested.
Can I hire a car with a driver?
Yes, all our vehicles can be hired with a professional driver at no extra hassle — just let us know when booking. Self-drive is also available for qualifying customers.
Can I extend my rental period while on hire?
Yes, simply WhatsApp or call us before your return date and we'll extend your booking, subject to the vehicle's availability for the additional days.
Payments & Pricing
What payment methods do you accept?
We accept M-Pesa, bank transfer, and card payments. A deposit is typically required to confirm your booking, with the balance settled before or on pickup.
Are your rental prices inclusive of fuel?
Our standard daily rates do not include fuel — vehicles are issued with a certain fuel level and should be returned at the same level. See our Rental Prices page for full details.
What is your cancellation policy?
Cancellations made at least 48 hours before pickup are eligible for a full refund of any deposit paid. Late cancellations or no-shows may incur a charge — see our Terms & Conditions for full details.
Car Enrollment
How do I enroll my car with Fauzz?
Visit our Enroll Your Car page and fill in the enrollment form, or WhatsApp us directly with your vehicle details. Our team will guide you through the process within 24 hours.
How much can I earn by enrolling my car?
Earnings depend on your car's category and condition. Use the earnings estimator on our Enroll Your Car page for an instant estimate, or contact us for a personalised quote.
Is my car insured while enrolled with Fauzz?
Yes — enrolled vehicles are covered under our fleet insurance policy for the duration of their active hire periods. Full details are provided in your enrollment agreement.
Still have questions?
Our team is on standby to help — reach out and we'll respond fast.